shirts.wiki: Payments & Refunds

Our Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not provide return labels for returns and/or exchanges. Original Shipping cost will not be refunded. 

If your product is defective or damaged in transit, you may submit a return/exchange, within 7 days of delivery, for a full refund or equal valued exchange.

If you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label.

We cannot accept returns for orders damaged or missing in transit via a mail forwarder.

Returning Your Purchase

All product must be returned unused, unopened (product seals), and in their original packaging otherwise we may not be able to accept them. Returns that are used, damaged or altered in any way are not eligible for return and may be sent back to the customer.

After reading through our above Return Policy, please send us an email by going to our Contact section at the bottom of the homepage.

Return items must be postmarked within 15 days of the date the order was delivered to you, otherwise they may not be eligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days.

Refunds

Your refund will be credited to the original payment method.

All orders that have been sent to a destination within the US or Canada, will have their sales taxes refunded.

Customs duties and sales taxes from orders placed outside of the US or Canada are non-refundable. These fees may be recovered by contacting your local customs bureau.

Please note that refunds can take up to 10 business days to show up on your account as a result of varying processing times of payment providers.

Note that we do not refund shipping nor duties fees.

Custom Products

Customized goods cannot be returned. When making a custom purchase, please be mindful of the order details and size charts. 

For other questions

webmaster@shirts.wiki

Special Thanks

Special thanks to @graphixgenesis for neoclipart, which contributed significantly to the design elements on our site and shirts.